Customer Care Series: The Tasting Room Experience
I am the Harpy of Customer Service – I nitpick and critique every single aspect, from the attire of the server to the upkeep of the location to the music volume – because all of these elements are integral to the customer experience!
This weekend I had the opportunity to visit several Walla Walla tasting rooms and have to say – I was TRES impressed. The wine being poured was delicious, but more impressive was the fact that each tasting room had gone above and beyond to create character and ambiance, and the wine was poured by knowledgeable, friendly staff. Though I didn’t get the privilege of tasting with The Winemaker in any of the locations I visited, I was able to taste with the winemaker’s wife at Trust Cellars, and the assistant winemaker at Chateau Rollat, among others.
Here is a list of Dos and Don’ts when it comes to the Tasting Room Experience.
